new LearnAlberta

collection & Collaboration Feature

 
 
 

My role in the following study is as a User Experience researcher. My team existed of one designer, several developers, one business analyst and myself.

LearnAlberta is an application for teachers that houses Alberta’s current curriculum, future draft curriculum, and resources. A new feature was projected to be added called My Boards. My Boards is a feature that allows teachers to create their own personal space to plan their lessons, gather curriculum and resources, and have the option to share and collaborate with other teachers across the province.

NLA on COmp-04.png
 
View Board.png
Edit Board.png
 

Having returned from a maternity leave I was asked to join a meeting where developers, designers, and leadership were together to review the functionality of this new feature in the application. I immediately went through the many workflows that this new feature would have and was left frustrated and full of questions. Determined to validate my conclusion that users may have the same experience, I convinced my director to let me do some testing.

 
img1-01.png
 
img2-01-02.png
 
img5-01-05.png
 
img3-01-03.png

Who?

selection of Teachers

Users

  • Teachers who have taught in the classroom for more than four years

  • New teachers who have less than 4 years of classroom teaching experience

  • Administrators/Leaders

Characteristics

  • Mix of people who are comfortable with computers/technology and ones who are not

  • Mix of people who teach different divisions (eg. K-3 teacher, a 4-6 teacher, a 7-9 teacher, a 10-12 teacher)

  • Mix of people who are school-based and central office-based

User Interviews

After interviewing several teachers about their process with lesson planning and collecting resources, it was discovered that they would copy-and-paste out of curriculum PDFs into Word or Google Docs to create and customize or highlight content in printed documents. Now that we had an application with the digital curriculum, we knew we needed to offer teachers the capability of capturing and customizing their curriculum content in an online space, with the option of sharing.

Areas in scope of the usability evaluation

  • Creating a board

  • Viewing a board

  • Moving curriculum elements over to their board

  • Sharing a board publicly

  • Sharing a board to a specific user

Results

Using remote testing with teachers on the province we were able to identify pain points and continued with one-on-one testing.

OPT1b.PNG
OPT1c.PNG
 
 
OPT1a.PNG

With the one-on-one task analysis I was able to narrow the tasks and observe workflow to provide input for the design direction. My measure of success is an increase in the creation of Boards within the application.

 
UX Test screen.png
stufffff-06.png
img4-01-04.png

User Stories

Working with a Business Analyst on this project we were able to create user stories.

As a Teacher, I want to include text boxes or details or descriptions to sections so I can add my own notes, scope and sequence, reflections, etc to my planning
As a Teacher, I want to add/edit a comment to a section in another Teacher’s Board.
As a Teacher, I want to share my board with parents and students, so that they can see what Learning Outcomes will be taught.
As a teacher I would like to upload docs (PDF, ppt, etc) that would be supporting my unit (handouts, assignments, etc)

Working with the designer and developer I discussed the feedback received, and provided recommendations:

  • Provide a notes section

  • Provide a comment section

  • Allow the upload of third-party content

  • Simplify the collaboration form

They were able to address some of these and we remote tested again.

 
New LearnAlberta.png
OPT1.PNG
OPT2.PNG
OPT3.PNG
 

With these results we could see where improvement was occurring and where we needed to focus our efforts. Sharing and collaborating was still at 50% success and adding elements from curriculum view was at 60%.

During the following sessions of one-on-one user testing I came across an interesting discovery. One of the teachers asked if I would like to test one of their student-teachers (preservice). The responses and discoveries I made impacted the direction we are now focussing on.

 
 
Screenshot-2019-9-24 New LearnAlberta.png
 

Next steps

When I continued with testing preservice teachers it was discovered that as they are in post-secondary and building the foundation of their workflow when creating lesson plans, finding resources, and collaborating with their peers, this user was going to be a major influence on the usage going forward. Veteran teachers had their systems and process created and we were developing something delightful in experience to entice them to utilize our application. Preservice users were still developing that process and our application could help them with that from the beginning.

I recently created a briefing note for our executive leadership team to outline and justify the need to reach out to the post-secondary institutes in the province to begin the feedback process.